Goods may be returned within 14 days of receipt, damaged goods should be reported within 14 days of receipt.
 
Damaged Goods
Please advice us of any damage on receipt of goods and we will send replacement items to you normally within 24 hours, free of charge.
 
Unwanted Goods
Should you not be happy with your order you may cancel at any time prior to delivery and if you have already paid, receive a full refund for the value of the goods. Should you be unhappy upon receipt of goods you should notify us within 14 days of delivery. You may return goods to us in their original packaging and in good order (within 14 days of receipt) and we will give a full refund for the value of the goods.
 
Refunds
Subject to out terms and conditions being met we will make refunds by either bank transfer or cheque within 31 days. Please specify your preference and provide the necessary payment details.
 
Outside the European Union
Generally our terms are as above but please ask us for information relating to specific countries prior to placing an order, email: info@dandwp.co.uk - tel: +44 (0) 1206 391800

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